As part of the works, the Mersey Tunnels website will be down for maintenance to get ready for the new system from 9am on Monday 1 November until the afternoon of Wednesday 3 November. Merseytravel cannot hold a formal appeal panel based on a re-submission of the original application, you msut submit new evidence and not solely on the grounds that you are unhappy with the original decision. Each of the paragraphs within this agreement operates separately. No trains are running from the station. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. To allow for a smooth transition period, existing Fast Tag users can continue to use their tags as normal. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. You can register quickly and easily online by visiting www.merseytunnels.co.uk and following the step by step process. We recommend that you check the rules for the type of ticket you hold before making a claim. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. Click here to find out more about T-FLOW and calculate how much you can save. However, if this is not possible for any reason, you will be prompted to supply a range of documents to verify your eligibility. Please ensure you leave enough credit to cover any journeys that you need to make. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, Motorcycle with sidecar and 3-wheeled vehicle, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, Passenger vehicle other than a motor car with seating capacity for under 9 person, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, with trailer, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with two axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with two axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with three axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with three axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with four or more axles. Any business users, including taxis and driving instructors, who meet the criteria for the resident discount scheme and are using their vehicles for private journeys can register for the scheme for private journeys only. community veterinary clinics llc; live music bars sukhumvit itel 2160 secret codes. T-FLOW account. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. Initially, only new customers will be added to the T-FLOW system and they will be able to use the system within 30 minutes after registering (having previously had to wait for a Fast Tag device to arrive in the post). The completion of the tolls refresh project in April 2019 saw the introduction of contactless payments, new toll machines and information signs all designed to improve journey times through the plaza and the overall customer experience. No trains are running from the station. Last updated on: 2021-08-30 However, we may close one of the Tunnels, usually at night, to carry out maintenance. Personal accounts are restricted to a maximum of 4 Users. Merseytravel is committed to processing your personal information in a clear and transparent way. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. The concession can only be used by you, the concession holder. MERSEYTRAVEL OBLIGATIONS Merseytravel endeavour to create a T-FLOW Account within 5 days of receipt and accepting your completed Application. Or, you can visit a Merseytravel Centre in person for further support. Penalty surcharge 60. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. We are unable to provide a copy of the receipt of this type of payment. They are all up to date and will always work for logging in securely on our website! What if I dont want to register my vehicle for T-FLOW? You can view receipts for payments for up to 6 months. Therefore, you can either, have a joint account with your partner or household or each household member can opt to open their own account, assuming of course, each individual can demonstrate and prove they meet the criteria. Our online application process, or address change, will automatically verify your residency. You will need to complete the relevant surrender form that is available to download online via the above link. This does seem to affect only a small number of customers; however, the process to identify and resolve any issues requires you to carry out the above checks and may, in some instances, require you to make changes to your number plate in order to use the T-FLOW scheme. If you have previously suspended your Direct Debit and simply wish to reinstate it, so long as all of the details such as amount and payment date remain unchanged, click on resume and this will be reactivated for your next payment. If your vehicle is stolen you must report it to us immediately, either online at www.merseytunnels.co.uk or by phoning our customer service team on 0151 330 1004. Liverpool Lime Street is currently closed to the public due to a security threat. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. Even if we delay in enforcing any terms of this agreement it shall not prevent us from enforcing the terms later and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach. Does the Local Residents Discount apply to taxis, driving instructors, or others who use their vehicles for business use? With over 70,000 journeys a day, the tunnels are critical to the social and economic wellbeing of our region, so continued investment is needed to keep them running both efficiently and safely. or pay for any additional journeys by cash or card. I have a summons relating to an offence inside the tunnel. Personal accounts are restricted to a maximum of 4 Users. If you drive a Class 1 vehicle and live within the Liverpool City Region (with local authorities of Halton, Knowsley, Liverpool, St Helens, Sefton and Wirral) you are entitled to a discount of 80p on journeys. Penalty surcharge 60, 200 per hour. Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. To update, visit bit.ly/3GgiZ2h . To make a claim, simply click on the compensation tab below . This is likely due to your active Direct Debit payment date on your account. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. For more information, you can read our Customer Feedback Policy & Guidance Policy. Our state-specific web-based blanks and crystal-clear instructions eliminate human-prone mistakes. You can check how much you spend and keep track of the journeys you have made via our online account management system. ** A small van weighs less than 3.5 tonnes, please see our Tolls, Fees and Charges for details. You will be asked to enter you card numbers, expiry date and year. We will need to see proof of your address. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. Our staff will be able to help you over the telephone, between 8am and 8pm, Monday to Friday. Bicycles are not permitted through the Kingsway (Wallasey) Tunnel. If you have not told us that you have changed your vehicle you will have to pay the full toll. Mersey Tunnels currently offers discounted toll rates for all residents of the Liverpool City Region. Once the Account is open Users can start to make journeys on the vehicles (VRN) registered. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. There are no changes to the toll fees for Class 2, 3 or 4 vehicles for either pre-paid accounts or cash payments. A new, improved website for Mersey . Through the Queensway (Birkenhead) Tunnel, they are not allowed between the hours of 6am to 8pm, Monday to Friday, 7am to 8pm on Saturday and 8am to 9pm on Sunday. Equivalent proof that you are the keeper of the vehicle on an exclusive basis will be required for vehicles that are leased. What happens if I need to make more than my planned journeys? Cash and Fast Tag Team Use Only Account number: For full details of the General Data Protection Regulations (GDPR) and Terms and Conditions of the Mersey Tunnels Concessionary Fast Tag Scheme please visit in the box here. Mersey Tunnels introduce T-FLOW the new scheme that replaces the Fast Tag system as the quick easy pre-payment option for travelling through the Mersey Tunnels. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. Receipts are available for viewing and downloading up to 6 months after your journey. Select the Payments option followed by Request Refund. Please ensure that you remove any Fast Tag device from your vehicle and check the vehicle number plate conforms to the DVLA Vehicle registration numbers and number plates standards. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. If there are insufficient funds to cover the toll fee the Account will cease to work at the toll barrier until funds are added. If you do not register, proving eligibility, the full cash toll rate will apply. For a renewal, please complete the renewal form below. If you do not live in these local authorities you will receive 40 free journeys every year. The Combined Authority is led by Metro Mayor Steve Rotheram bringing together Liverpool City Region's six local authorities - Halton, Knowsley, Liverpool, Sefton, St Helens and . Due to the elections last year, instead of being a . Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. What documents do I need as proof of eligibility? Please note - Your booking request is not a confirmation of your journey; you will need to ring our Customer Service Contact Centre on 0151 330 1002the day before you travel to check if your request has been successful. We would recommend that you seek independent legal advice on this issue. We are sorry for any inconvenience caused. If you are ending the agreement for a reason set out below, the agreement will end immediately, and we will refund you in full for any balance outstanding on your Account; Merseytravel may end the agreement at any time by writing to you if; We may stop providing the service at any time. It is the Account Holders responsibility to ensure payments are successfully processed. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. For vehicles using the Wallasey (Kingsway) Tunnel then the maximum permitted vehicle dimensions are 5m in height, 2.9m in width and 12.2m in length. Any payments made using a mobile device (e.g. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. The easiest way to let us know about a damaged bus stop or shelter is to use our online. Merseytravel accept payment by all major debit or credit cards (excluding AMEX). Enter the amount you want to be refunded and click Submit. Monday, October 25, 2021 T-FLOW system replaces current Fast Tag system over time Automatic Number Plate Recognition (ANPR) will be used with barriers Pre-paying for journeys remains the. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. If you choose to pay your toll by cash or Credit or Debit card at the plaza the full toll rate will apply. If the number plate does not meet these requirements it will not be read by the ANPR camera located in the toll lane and you must pay by cash or debit / credit card to proceed with your journey. For all other enquiries please email ask@merseytravel.gov.uk. account to operate the Fast Tag system at the Toll Barrier (g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. Share Your Details. For further details please email tag@merseytravel.gov.uk. If we are unable to accept your Application, we will inform you of this in writing and refund any payments made to us in advance in full. If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. For all other users the Class 1 toll is 2.00. The simple answer is "No", the toll rate is not liable to VAT and therefore receipts are not issued to customers. We are sorry for any inconvenience caused. You receive the enhanced rate of mobility component of the Personal Independence Payment. (Form to be completed in black . For bank accounts requiring more than one signatory you will need to complete a new Direct Debit Mandate Form and either post this to us at Merseytravel, PO BOX 1976, Liverpool L69 3HN or hand this in to your nearest Merseytravel Centre. Further information can be found at on the Governments website. As part of the account opening process, you will be asked to enter the Vehicle Registration Number(s) which will be checked against DVLA source data to automatically set the correct toll classification for that vehicle. Anything above that weight may still travel subject to prior approval based on a load calculation basis. If you think this increase in usage is more long term you should increase your Direct Debit payment for your maximum convenience. The discount is only available to class 1 vehicles, i.e., a car or small van** To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the T-FLOW concession Account unless the loss or damage is caused by the default of negligence of Merseytravel. You may find the answer or help you need there. Merseytravel does not exclude, or limit in any way, our liability to you where it might be unlawful to do so. This T-FLOW system is the pre-payment option, removing the need for the customer to carry cash or make a card payment in the toll lane. You can appeal within one month of the date of your decision outcome. The toll fee will be deducted from your T-FLOW account. If there is a vehicle immediately in front of you, please do not attempt to follow on the green or amber light relating to that vehicle transaction. No trains are running from the station. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. The documents you should supply are: Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. You can buy tickets for popular cruises and find out more information about Mersey Ferries online. You can register a vehicle to only one T-FLOW account. If your vehicle is subject to Statutory Off Road Notification (SORN) you must declare it immediately either online at www.merseytunnels.co.uk or by phoning our customer service team on 0151 330 1004. For full details on how we manage your personal data please refer to our. you are over 65 and receive the highest rate of Attendance Allowance; There may be occasions when we must suspend your T-Flow Account or User(s) on the Account to deal with technical problems or make minor technical changes or to make updates to reflect any changes in relevant laws or comply with any regulatory requirements placed upon Merseytravel. The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. 75 per hour. If this information changes, for any reason, you must notify us immediately. For vehicles and trailers the maximum combined length (including any load or loads and drawbar) is 18.3 metres. Exceeding the speed limit is the only endorsable offence under the byelaws. You receive the mobility supplement of a war pension. Pay and Get FASTag at door step. Do I have to be in the vehicle to use the concession? Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. We suspend services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or, We discover the Account is being misused in contravention to the terms of this agreement, Any other material breach of the terms of this agreement. Customer Feedback Policy & Guidance Policy 5pm, then it can take to. Make journeys on the vehicles ( VRN ) registered driving instructors, or limit in way. 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