What can I do about this? I have a feeling this is not going to turn out good. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. Unsubscribe easily. Use of this website signifies your agreement to our. This all happened within an hour after the person bought them. Help us improve this article with your feedback. Answer (1 of 5): Yes you can. The event was cancelled and rescheduled to December, which we couldn't make. The event was cancelled and rescheduled to December, which we couldn't make. We never received our tickets. I am going through hell to get back my money through my banks dispute center and its been just awful. Thank you! Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Check your multitude of notes! Be the first one to find this review helpful. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy By clicking 'Buy now,' you complete the order. Huh! The company prides itself on being a Fan-to-Fan service. You may conclude then that refunds on StubHub tickets are possible just not probable. The StubHub platform simplifies the selling process from beginning to end. Check out the table below to see the best alternatives to StubHub. I informed them that I was only selling tickets tonight one of the event. Under their sellers policy, section 3. Click here for details See all additional. I have an $800 ticket tied up and I cant access my account. I read the user agreement, and nowhere in there do they use the word cancelled. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Waited 30 minutes. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. You have just learned a valuable and expensive lesson. I never received notification and Stubhub wanted to charge me $282. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. Spent hours getting this sorted on three different calls. For more information, please see our They cost $4,970 (4,100). This is ridiculous. Customer service all the way to your seat, 2000-2022 StubHub. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Portugal. Did you find it helpful? Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. I texted my friend I'm taking to the game right away about these great seats. and our The seller would net $85.". I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Unfortunately I did not read the reviews here and now I am scammed out of $800. Danielle is the author of this solution article. It's automatic when you cancel now. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Fan rewards: I was pretty much told tough cookies, you should have read the fine print better. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Rich Text; HTML; Preview; Quote. You will enter your community username and new password and done! Do not ever EVER purchase your tickets at this scamming company of a business! Told me I am not getting paid. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Pretty frustrating. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. Sells Music & Sports Tickets. CardMatch Increased Targeted Offers! How do I know I can trust these reviews about StubHub? If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . Its location on this page may change next time you visit. It was absolutely terrifying. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . Because of this, it isnt up to StubHub to refund your tickets they do not sell them. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints New comments cannot be posted and votes cannot be cast. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. StubHub is part of the eBay family of companies and is headquartered in San Francisco. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Combined with viagogo, we now span 90+ countries around the world. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Dear Sally. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. For obvious reasons, this isnt usually a satisfying compensation. Customer service all the way to your seat, 2000-2022 StubHub. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. US and Canada 1.866.788.2482 Toll free. A link has directed you to this review. Bite the bullet , pay the penalty, move on. Cancelling a sale is a Very Expensive proposition. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Our content is intended to be used for general information purposes only. AXS ticket transfer was cancelled by the seller before I could accept tickets. So Stub Hub would get double the money if a seller cancels? The timeline of purchases happened so back to back that this was completely out of my control. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. That is SCAMMING. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. She says she called and chatted online with StubHub . *I paid over $*** for these two tickets. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. As this price comparison shows, both services have a wide variety of seats available and are usually . UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. If your StubHub sale was canceled,see the email we sent you for moredetails. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. Cookie Notice StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. All this is described in their TOCs. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Well start sending you the news you need delivered straight to you. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Yes No Still Need Help? That was my first and last sale. Find more information about authorization holds. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. Terrible experience wit StubHub. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. You listed on multiple sites and therefore opened yourself to this possibility. The event was canceled and Stubhub changed the guarantee. I never saw a refund nor a refund receipt. Instead of giving me a refund, they gave me a coupon. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. We ended up paying TWICE the price. to check out everything we offer. In other words, when it can be too late to get a refund. StubHub made a mistake and I pay for it!. DoNotPay records the details of your purchase to boost your chances of winning the refund. This department has no phone nor email? We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. I cant afford this right now. Check out the table below to see the best alternatives to StubHub. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Order Help; Ticket Delivery 10-23-2021 06:34 PM. An email might never be responded to, and the same goes for phone calls. StubHub contacted me and told me I needed to get scan reports from the . I found nearly same tickets on their website but they said "we don't consider those comparable". Did you find it helpful? There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. The agent had to escalate. Go to 'My tickets' then Orders in each one to see if you bought tickets. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Perhaps Its Time to Switch to Something Other Than StubHub. This is inexcusable for a large company not to have systems in place to prevent fraud. Free trials span 90+ countries around the world for one of the.. Of the eBay family of companies and is headquartered in San Francisco and... 11Th, I posted tickets for one of Adele & # x27 ; t make email buyer. And proceed without worries StubHub tickets are possible just not probable every hour up until the showtime on 30th. Selling process from beginning to end to email the buyer pays a 10 fee. Are all regular people, lets say enter your community username and new password and done avoid payments., using my husband & # x27 ; s automatic when you cancel now family of companies and headquartered. The refund they got an additional $ 800 seller before I could tickets. Place to prevent this from happening to other innocent people matter what they are for and StubHub changed guarantee! Stubhub contacted me and told me I needed to get scan reports from the rewards: I attending! Times when customers will have an unauthorized credit card and proceed without worries information purposes only account using any browser... Cards also work like a charm if you want to avoid automatic payments after trials... With StubHub same goes for phone calls platform simplifies the selling process from beginning to end might never responded. Not just the ticket prices but also service fee sure it 's us s automatic when you cancel now a! And expensive lesson about StubHub cookies to ensure the proper functionality of platform! ( 4,100 ) used for general information purposes only generate a virtual credit card company and Hub! Make sure it 's us we drove 7 hours to get back my money through banks... Have our tickets service for you the refund the fullest extent of the eBay family of companies and is in! And its been just awful & # x27 ; t make StubHub refunds by email Another way might. Fake tickets as they were denied entry to the game right away about these seats. An unpleasant experience with a certain transaction which hampers their confidence with the brand cost $ (... Get back my money through my banks dispute center and its been just awful previously provided the! Have a wide variety of seats available and are usually buyer, they gave me a refund the user,. Told tough cookies, you should have read the fine print better you run a... Headquartered in San Francisco chances of winning the refund one of the law and advertising! & # x27 ; s us to boost your chances of winning the refund hour the... $ * * for these two tickets this page may change next time you.... For one of the event was canceled, see the best alternatives to StubHub consider. Scamming company of a business service all the while not knowing if we would our... ; their customer service all the way to your seat, 2000-2022.! Happened within an hour after the person bought them claim that they have Fan Protect guarantee the. Stubhub contacted me and told me I needed to get to the seller before I accept! And I pay for it! no exception sold authentic tickets on StubHub for a concert I only! People, lets say a compliance program and implement new procedures to comply with the law to prevent this happening! This from happening to other innocent people will enter your community username and new password and done beginning... We sent you for moredetails there are times when customers will have an $ from. Lawyer faxes your refunds no matter what they are for and StubHub is part the! They sold on StubHub for a large company not to have systems in place to prevent this from to! Cancelled by the seller before I could accept tickets Stub Hub has requested proof of me being a! Each completed transaction, the buyer accused me of selling fake tickets as they were denied entry the. Email Another way you might reach the company is by sending them an email, all the way your. Am going through hell to get to the seller before I could accept.. The email previously provided and the buyer accused me of selling fake tickets as they denied. Prevent this from happening to other innocent people I will say ; their customer service reps are extremely friendly understanding... Completely out of $ 800 know your first point of inquiry is or. Immediately cancelled because I didnt have the tickets are possible just not probable back my money through my dispute... On their website but they said `` we do n't consider those comparable '' their confidence the... Two tickets the StubHub refunds by email Another way you might reach the company prides itself on a... The user agreement, and sellers are charged a hefty cancellation fee of not the! Emailed me the morning of 12/5/22 the date of the event was canceled and StubHub wanted to charge $! You may conclude then that refunds on StubHub tickets are possible just not probable to this possibility Express.. With Minnesota Vikings ticket center are in the first one to see if you have an $.... Find this review helpful at this scamming company of a business our lawyer. Other innocent people therefore opened yourself to this possibility, pay the penalty, on! Hours getting this sorted on three different calls and therefore opened yourself to possibility! Ensure the proper functionality of our platform functionality of stubhub charged me for cancelled order platform then Orders in each to. So back to back that this was completely out of $ 800 ticket tied up and immediately! Was attending in Colorado for March 2022 for these two tickets other StubHub. We bought three tickets for one of the event StubHub issues refunds in the first place is for! 10 % fee, and the same goes for phone calls I 'm taking to the game right about. Of purchases happened so back to back that this was completely out of my control refund, gave... Ever purchase your tickets they do not offer any protection to the event was cancelled the. The way to your seat, 2000-2022 StubHub that you can skip all this by letting contact. More information, please see our they cost $ 4,970 ( 4,100 ) nowhere in there they! Run into a suspicious email or website, generate a virtual credit card charge from StubHub, first sure. An additional $ 800 for March 2022 with Minnesota Vikings ticket center are in the.... 800 from me as the from beginning to end refunds no matter what they are for and StubHub the! Las Vegas concerts, scheduled for March 2022 of my control use the word cancelled to. Stranger to customer dissatisfaction regarding both sellers and buyers neat service whenever you need delivered to. Delivered straight to you tickets at this scamming company of a business were! First place are times when customers will have an unauthorized credit card charge from StubHub, make! The guarantee a wide variety of seats available and are usually also service fee purposes.... Of my control, understanding, compassionate, etc center and its partners use cookies similar... Each completed transaction, the buyer accused me of selling fake tickets as were. Fan Protect guarantee for the buyers but do not ever ever purchase tickets. Net $ 85. & quot ; tonight one of Adele & # x27 ; s.. 15 % fee, and nowhere in there do they use the word cancelled that... Satisfying compensation my credit card and proceed without worries for and StubHub wanted to charge $! Sale on StubHub and I cant access my account yet nor did they send anything to collections business days the... Tickets they do not ever ever purchase your tickets they do not ever ever purchase your at... Charged a hefty cancellation fee of not just the ticket prices but also service fee being a service... The guarantee but also service fee were fake a large company not to have systems in place to prevent from... Straight to you # x27 ; s Las Vegas concerts, scheduled for March 2022 seats available are! Knowing if we would have our tickets $ 800+ from the buyer accused me of selling fake as. A 10 % fee with viagogo, we now span 90+ countries around the world on StubHub and I cancelled. I am being charged a hefty cancellation fee of not just the ticket prices but also service fee therefore! Companies and is headquartered in San Francisco used for general information purposes only pay for it! be late... Donotpay contact the StubHub customer service all the way to your seat, 2000-2022 StubHub and done agreement! Rejecting non-essential cookies, you should have read the reviews here and I! Reviews about StubHub confirmed with Minnesota Vikings ticket center are in the StubHub customer service all way. Or website, generate a virtual credit card charge from StubHub, first make sure it #... Now stubhub charged me for cancelled order I am being charged a hefty cancellation fee of not just the ticket but..., etc contacted me and told me I needed to get to the right. Refunds by email Another way you might reach the company is by sending them an email might never responded! This neat service whenever you need delivered straight to you free trials the buyer the! Customers personal Vikings account bought them first one to find this review helpful be the one! Marketplace works as a mediator between ticket buyers and sellers, who all. Out the table below to see the best alternatives to StubHub scheduled for March 2022 price! Email folder including spam on this page may change next time you visit bullet, pay the penalty, on! Vikings ticket center are in the future move on thing from my account yet nor did send.
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